Shipping policy
Every Haezel Tech case is made for one person, after they order it. Nothing is pre-made and nothing sits in a warehouse waiting for a buyer. It's the only way to carry a range this specific, and it's worth the few extra days.
When your order arrives
Estimates below are the complete window, from the moment you order to the case in your hand. Nothing to add on.
- United States: 5 to 9 business days
- Australia & New Zealand: 7 to 25 business days
- United Kingdom & Europe: 7 to 25 business days
- Rest of world: 7 to 25 business days
Most orders land well inside these windows. The upper end accounts for customs processing and remote delivery addresses, which sit outside our control and our carriers'.
What you'll hear from us
You'll get a confirmation the moment your order is placed, a second email within a few days to tell you your case is being made, and a third with tracking the day it ships.
Shipping cost
Calculated at checkout based on your destination. You'll see the exact figure before you pay.
Order two or more and shipping is free, anywhere in the world, applied automatically. No code needed.
Where we can't ship
Due to carrier restrictions, phone cases and AirPods cases can't be shipped to Japan, South Korea, Hong Kong or Taiwan. Samsung Galaxy cases also can't be shipped to Singapore.
Tracking
Every order ships tracked. If tracking goes quiet for a few days, that's normal in international transit. Parcels often sit silent between customs checkpoints and then update in a batch.
Customs and import duties
Orders crossing a border may attract customs duties or import taxes set by the destination country. These are determined by your local authority, aren't included in your order total, and are the recipient's responsibility. We declare every parcel accurately and can't mark orders as gifts or understate their value.
If your order is late
If your case hasn't arrived within 25 business days, email hello@haezeltech.com with your order number. You choose: we'll remake and reship it, or refund you in full. Please reach us at that point rather than waiting longer. Carrier claim windows are time-limited, and contacting us promptly is what lets us resolve it at no cost to you.
Incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned because the address was incorrect or incomplete, we'll reship once it's corrected, though reshipping costs will apply. If a parcel goes unclaimed and is returned, we're unable to refund the original shipping cost.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law, or the equivalent consumer law in your country. Delivery estimates are estimates, not guarantees, but if your order doesn't arrive, we'll make it right. See our 30-Day Quality Guarantee.
Questions
Email hello@haezeltech.com. We read every one.