Refund policy

Our 30-Day Quality Guarantee

Every Haezel Tech case is made for one person, after they order it. If what arrives isn't right, we make it right. No restocking fee, no argument.

What's covered

Within 30 days of delivery, you can choose a free replacement or a full refund if:

  • it arrived damaged or faulty
  • we sent the wrong design or the wrong model
  • a quality issue appears, such as fading or peeling
  • it never arrived

Photo proof required

Send a clear photo of the case showing the issue, along with the packaging. Most claims are approved without anything being sent back, though in some cases we may ask you to return the item. Please don't send anything back unless we ask.

How to make a claim

Email hello@haezeltech.com within 30 days of delivery with:

  • your order number
  • a short description of the issue
  • a clear photo of the case and packaging

Tell us whether you'd like a replacement or a refund. We reply within one business day. One guarantee claim applies per order.

Refunds

Prefer your money back? Just tell us. We approve refunds within one business day and process them to your original payment method within three business days. Your bank may take a few days more to show it.

Cancellations

Orders can be cancelled or changed before they go into production, usually within 24 hours. Email us straight away with your order number.

What's not covered

  • Change of mind
  • A wrong device model selected at checkout. Each case is made to your selection. If this happens, email us and we'll do our best to help.
  • Wear, damage or modification after delivery
  • Claims made more than 30 days after delivery

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. If a product has a major failure, you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we will repair or replace the product within a reasonable time. These rights apply regardless of the timeframes above. Customers outside Australia keep the equivalent rights under their local consumer law.

Questions

Email hello@haezeltech.com. We read every one.