Haezel Tech — Returns & Refunds

At Haezel Tech, we stand behind the quality of every product we make. If something isn't right, we will do our best to make it right.

MADE-TO-ORDER PRODUCTS
All Haezel Tech products are made to order — produced specifically for you after your order is placed. Because of this, we are unable to accept returns or exchanges for change of mind, incorrect model selection, or personal preference. Please double-check your device model carefully before placing your order.

WHAT WE COVER
We accept return and refund requests for the following reasons:
- The item arrived damaged or defective
- You received the wrong item (different design or model to what you ordered)
- The item was lost in transit

HOW TO REQUEST A RETURN
Contact us at hello@haezeltech.com within 30 days of your delivery date. Include your order number, a description of the issue, and clear photos of the item and packaging where applicable. Do not send items back before receiving approval — unauthorised returns cannot be processed.

CANCELLATIONS
Orders may be cancelled within 24 hours of placement, before production begins. After 24 hours, your order will have entered the production queue and cannot be cancelled. To request a cancellation, contact hello@haezeltech.com immediately with your order number.

EXCHANGES
We do not offer exchanges for made-to-order products. If you received a defective or incorrect item, we will arrange a replacement at no cost to you.

NON-RETURNABLE ITEMS
The following cannot be returned or refunded:
- Products ordered with an incorrect device model selected by the customer
- Products that show signs of use, damage, or tampering by the customer
- Orders where the return request is made more than 30 days after delivery

RETURN SHIPPING
If the return is due to a defective or incorrect item, Haezel Tech will cover all return shipping costs. If the return is for any other approved reason, the customer is responsible for return shipping costs.

RETURN ADDRESSES
Returns are processed through our authorised fulfilment partner. Return addresses are provided after your return is approved and vary depending on your location. Do not send returns to our business address.

REFUNDS
Once your return has been received and inspected (typically within 5 business days of receipt), we will notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days of approval. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at hello@haezeltech.com.