Are your products made to order?

Yes. Every Haezel Tech product is made specifically for you after you order. Your case is made fresh, not sitting in a warehouse. Production takes 2 to 5 business days before shipping.

Can I cancel my order?

Orders can be cancelled within 24 hours of placement, before production begins. After that, your order is in production and can't be cancelled. Email hello@haezeltech.com straight away with your order number.

Can I change my order after placing it?

Changes to device model, design or shipping address can be made within 24 hours of placement. Email hello@haezeltech.com straight away with your order number.

What phone models do you support?

We make cases for iPhone 14 through iPhone 18 Pro Max and Samsung Galaxy S20 through S26. Check each product page for the models available before ordering.

Are your cases MagSafe compatible?

Yes. Every Haezel Tech phone case is fully MagSafe compatible, for seamless wireless charging and MagSafe accessories. No compromises.

Do your cases support wireless charging?

Yes. All cases support both Qi and MagSafe wireless charging. Leave your case on.

Will the design fade over time?

Our cases use fade-resistant inks designed to stay sharp with everyday use. Avoid long exposure to direct sunlight or harsh chemicals.

How long will my order take to arrive?

All orders include 2 to 5 business days of production before shipping. Estimated total delivery times:

Estimates only. May vary due to carrier delays or customs processing.

Do you ship internationally?

Yes. We ship worldwide, with Australia, the United States and the United Kingdom as our main markets. Phone cases and AirPods cases can't be shipped to Japan, South Korea, Hong Kong or Taiwan due to carrier restrictions.

Will I receive a tracking number?

Yes. Your tracking number is emailed the moment your order ships, so you can follow it every step of the way.

Who pays customs and import duties?

International orders may attract import taxes or duties set by your country. These are the customer's responsibility, and Haezel Tech can't predict or control them.

What is your 30-Day Quality Guarantee?

If your order arrives damaged, faulty or not as described, or we send the wrong item, email us within 30 days of delivery with your order number and a clear photo. Choose a free replacement or a full refund. Read the full policy

My item arrived damaged. What do I do?

Email hello@haezeltech.com within 30 days of delivery with your order number and a clear photo of the case and packaging. We reply within one business day, and you choose a free replacement or a full refund.

I selected the wrong phone model. Can you help?

Yes. Email hello@haezeltech.com with your order number and the correct model as soon as you notice. If your order hasn't gone into production yet (usually within 24 hours), we'll change it at no cost. After that, each case is made to your selection so it isn't covered by our guarantee, but we'll do our best to help. To check your model, go to Settings › General › About on iPhone, or Settings › About phone on Samsung.

How long do refunds take?

Once you choose a refund, we approve it within one business day and process it to your original payment method within three business days. Your bank may take a few days more.

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