Frequently Asked Questions
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What is Haezel Tech?
Haezel Tech is an online store offering premium phone cases, AirPods cases, and laptop sleeves with unique designs inspired by lifestyles, professions, and everyday creativity. All our products are made-to-order to ensure quality and individuality.
Where is Haezel Tech based?
Haezel Tech is registered in Melbourne Australia, and we ship worldwide through trusted international fulfillment partners.
Are your products made-to-order?
Yes! All our products are made-to-order, meaning they are produced especially for you after your purchase is placed.
What are your designs inspired by?
Our designs are inspired by lifestyles, professions, hobbies, and everyday interests. Whether you’re a professional, a creative, a traveler, or someone who loves clean, minimalist aesthetics, our collections are made to reflect different personalities and ways of life.
Shipping and Returns
What is your return policy?
Since our products are made-to-order, we don’t accept returns or exchanges for change of mind or incorrect selection.
However, if your item arrives damaged, defective, or incorrect, we’ll happily offer a replacement or refund.
How do I report a problem with my order?
Please contact us at support@haezeltech.com within 7 days of delivery, including:
- Your order number
- A description of the issue
- Clear photos of the problem
Where do I send returns?
Returns must be approved first. Once approved, we’ll provide the correct return address based on the product and fulfillment location.
Please do not send items back without contacting us first.
Do you offer a 14-day return period for EU customers?
Yes. For orders shipped to the European Union, customers have the right to cancel or return eligible items within 14 days, in accordance with EU consumer protection laws. Items must be unused and in their original packaging.