Are your products made to order?

Yes — every Haezel Tech product is printed and produced specifically for you after your order is placed. Your case is made fresh, not sitting in a warehouse. Production takes 2–5 business days before shipping.

Can I cancel my order?

Orders can be cancelled within 24 hours of placement, before production begins. After 24 hours, your order enters the production queue and cannot be cancelled. Contact hello@haezeltech.com immediately with your order number.

Can I change my order after placing it?

Changes to device model, design, or shipping address can only be made within 24 hours of placement. Contact hello@haezeltech.com immediately with your order number.

What phone models do you support?

We currently carry cases for iPhone 17 Pro Max, iPhone 17 Pro, iPhone 17 and iPhone 17 Air. Samsung is coming soon. Check individual product pages for compatible models before ordering.

Are your cases MagSafe compatible?

Yes — every Haezel Tech phone case is fully MagSafe compatible. Seamless wireless charging and MagSafe accessory attachment. No compromises.

Do your cases support wireless charging?

Yes — all cases support both Qi and MagSafe wireless charging. Leave your case on.

Will the print fade over time?

Our cases are produced using a direct-to-film printing process with fade-resistant inks, designed to stay sharp with everyday use. Avoid prolonged exposure to direct sunlight or harsh chemicals — as with any printed product.

How long will my order take to arrive?

All orders include 2–5 business days of production before shipping. Estimated total delivery times:

Estimates only. May vary due to carrier delays or customs processing.

Do you ship internationally?

Yes — we ship worldwide. Our primary markets are Australia, the United States and the United Kingdom. Please note that phone cases and AirPods cases cannot be shipped to Japan, South Korea, Hong Kong, or Taiwan due to carrier restrictions.

Will I receive a tracking number?

Yes — a tracking number is sent via email the moment your order ships. Use it to follow your package at every stage of delivery.

Who pays customs and import duties?

International orders may be subject to import taxes or duties imposed by your country. These are the customer's responsibility. Haezel Tech cannot predict or control these charges.

What is your return policy?

We accept returns for defective items, incorrect items received, or orders lost in transit — within 30 days of delivery. Because every product is made to order, we cannot accept returns for change of mind or incorrect model selection. Contact hello@haezeltech.com before sending anything back.

My item arrived damaged — what do I do?

Contact hello@haezeltech.com within 30 days of delivery with your order number and clear photos of the damage. We will arrange a replacement or full refund at no cost to you.

I selected the wrong phone model — can I return it?

Unfortunately not — each case is made to order for the exact model selected at checkout. Please verify your iPhone model before ordering. You can find it at Settings → General → About on your device.

How long do refunds take?

Once your return is received and inspected (within 5 business days), approved refunds are processed to your original payment method within 10 business days. Allow additional time for your bank to process the transfer.

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